Refund Policy for PrimesTV
Thank you for choosing PrimesTV for your IPTV services. We are committed to providing high-quality streaming and ensuring your satisfaction. If you are not fully satisfied with your purchase, we offer a clear and transparent refund policy outlined below.
Subscription Cancellation and Refund Rights
You have the right to cancel your subscription within 7 days of the initial purchase without providing a specific reason. However, this refund policy does not apply if:
- The service has been used extensively.
- You have violated our Terms of Service.
How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team at support@primestv.pro.
- Provide your order details, including:
- The date of purchase.
- The email address associated with your account.
Refund Process
Once we receive your refund request, it will be reviewed promptly. Refunds will be processed within 14 business days upon approval. The refund will be issued to the original payment method used for the purchase. No additional fees will be charged for processing refunds.
Non-Refundable Goods and Services
Certain items or services are not eligible for a refund, including:
- Subscriptions that have been extensively used or where the Terms of Service have been violated.
- Customized or personalized services.
- Services that have already been delivered and consumed.
Contact Us
If you have any questions or concerns about this refund policy, feel free to contact our support team at support@primestv.pro. We’re here to assist you and address any issues you may have.
Policy Updates
This refund policy is subject to change without prior notice. We encourage you to review this policy periodically for updates.
Thank you for choosing PrimesTV. We value your business and strive to provide the best possible service.
Sincerely,
The PrimesTV Team